HR Generalist

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high-level problem solver. • Manage the end-to-end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce. • Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid-Year Reviews. • Turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health. • Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations.

🎯 Requirements

• 5+ years of progressive experience in Human Resources with a proven track record in a Global Shared Service Center (SSC) environment. • Total English Fluency (Written & Spoken), with the ability to communicate with high influence across North American business lines. • Strong Technical Expertise in HR Systems, specifically professional proficiency in ServiceNow to manage cases and data insights effectively. • A 'Collaborative & Curious' Mindset, possessing the agility to synthesize information across the HR function and the courage to push back when necessary to maintain standards. • North American HR Expertise, with a deep understanding of the regional landscape.

🏖️ Benefits

• Professional Advancement: Opportunities for continuous learning and career growth within a global industry leader.