Hyperscale Account Manager

🔥 1 minute ago

🌵 Arizona, Kansas, +2 more states – Remote

🌵 Arizona – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Serve as the primary point of contact to respond to client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams. • Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled while investigating discrepancies to implement process adjustments. • Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW), collaborate on project scoping, and oversee third-party vendors for warranty management and asset disposal. • Gather operational data to generate Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance.

🎯 Requirements

• Proven experience managing client relationships, driving program execution, and troubleshooting client issues within a fast-paced environment. • Strong capability to interpret commercial contracts (MSAs/SOWs), oversee project invoicing, and perform detailed data analysis for client reporting packages. • Exceptional written and verbal communication skills alongside strong time management to prioritize multiple complex projects under tight deadlines. • A Bachelor’s degree is strongly encouraged, alongside proficiency with business software tools and the flexibility to travel throughout the United States.

🏖️ Benefits

• Competitive compensation and benefits packages aligned with your experience level. • Hybrid work options combining office and remote flexibility to support your personal well-being. • Generous paid time off and holiday schedules. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional career growth within a global organization.