Client Care and Operations Coordinator, US Healthcare – CST Hours

🔥 9 minutes ago

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Conduct welcome calls with new families before services commence • Explain onboarding processes, attendance expectations, and answer non-clinical questions • Complete family satisfaction and employee wellbeing check-ins • Identify and escalate family, employee engagement, support, or burnout concerns • Request Google reviews from satisfied families • Coordinate family exit interviews and collect feedback • Monitor attendance and cancellation trends • Review case health and family engagement • Track authorisations, assessments, and required documentation • Prepare reports on trends, successes, and improvement opportunities • Support quality improvement initiatives • Assist leadership with operational and administrative tasks • Communicate with insurance companies, outside agencies, and healthcare partners • Follow up on outstanding documentation • Assist with operational projects and process improvements • Provide general administrative support

🎯 Requirements

• Previous experience in customer service, healthcare administration, client care, operations, administration, quality assurance, or care coordination • Excellent verbal and written English communication skills • Professional, confident, and compassionate telephone manner • High emotional intelligence for navigating sensitive conversations professionally • Strong organisational and time management skills • Ability to multitask and prioritise competing responsibilities • Comfortable learning new systems and technology • Proficient in Microsoft Office and Outlook • Ability to work independently in a fully remote environment • Fixed fibre internet with minimum 25 Mbps upload and download speeds and wired Ethernet capability • Reliable backup power for load shedding or outages • Availability to work Monday–Friday, 4:00 PM–1:00 PM SAST, subject to daylight saving time • Availability to work on South African and U.S. public holidays • Preferred: U.S. healthcare experience • Preferred: Applied Behaviour Analysis (ABA) experience • Preferred: CRM or EMR experience, such as HubSpot • Preferred: customer success, client services, patient support, care coordination, or healthcare operations experience

🏖️ Benefits

• Fully remote work environment • Comprehensive training provided • Responsibilities introduced progressively during training • Compensation for South African public holidays in accordance with the BCEA