First-Line Manager, Russian/Ukrainian

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🔥 9 minutes ago

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ITCareerHub

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

👥 B2C

💼 Consulting

Education • B2C • Consulting

ITCareerHub is an educational organization that trains individuals for IT professions from scratch. They guarantee job placement assistance with leading IT companies and provide financing options through partner funds. Graduates receive state-recognized certificates and earn starting salaries of around 45,000 euros.

📋 Description

• Respond to new incoming inquiries within the SLA (up to 15 minutes). • Follow up on missed calls according to the contact protocol. • Make up to 6 call attempts within 3 days following the established process. • Conduct initial qualification calls (up to 7 minutes) using a structured script. • Collect key client information according to the qualification checklist. • Explain the reason for the call and the next steps in the customer journey. • Schedule consultations with Sales Managers or the Admissions Team. • Communicate with clients via WhatsApp and email using prepared templates. • Accurately update deal stages, tasks, and client information in CRM. • Record all communication results in CRM without missing details. • Follow scripts, communication standards, SLA requirements, and lead processing procedures.

🎯 Requirements

• At least 6 months of experience in a call center, customer service, first-line sales, or a similar client-facing role. • Strong communication skills and clear speech. • Fluent Russian language (spoken and written). • Ukrainian language proficiency. • Experience working with CRM systems, telephony, messengers, and email communication. • Ability to follow scripts while keeping conversations natural and engaging. • Strong attention to detail and accuracy when working with customer data. • Ability to manage multiple leads and tasks simultaneously. • Responsibility, discipline, and ability to work according to KPIs. • Stable internet connection, computer, and headset.

🏖️ Benefits

• Remote work. • Shift-based schedule with both weekdays and weekends. • Working hours of the client line: 09:00–20:00 CET. • Available shifts: 09:00–17:00 CET, 12:00–20:00 CET. • Average workload: Around 35 new leads per day per line. • Opportunity for professional growth in sales and customer operations.