Enterprise Customer Success Manager | BNL&MEA | Dutch speaking

May 2

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Jamf

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The Standard in Apple Enterprise Management

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention • Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices • Understand and promote the value of Jamf products and services to customers • Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally • Conduct scheduled meetings with stakeholders at the company to track and record progress on projects as well as look toward the future planning • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators • Partner cross-departmentally to advocate customer needs/issues • Identify and facilitate opportunities for customer growth and engagement with Jamf • Other duties and special projects as assigned

Requirements

• Proficiency in English and Dutch is required. Arabic is a plus. • Experience communicating technical topics to both technical and non-technical audiences (Required) • 2+ years of experience with customer-facing account management (Required) • 1+ years of experience with Apple products in a professional setting (Preferred) • Proven ability providing successful outcomes to high touch and high value customers (Preferred) • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) • Team player with proven ability to execute across a cross-functional team • Strong attention to detail • Ability to multi-task and prioritize duties • Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal • Ability to engage with and establish trust and rapport with all levels of customers and employees • 4-year / Bachelor’s Degree (Preferred) • A combination of relevant experience and education may be considered • Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400

Benefits

• Flexible work-life in a choice-based office model and new hires receive a #WFH stipend to better their workspace. • Generous paid time off, including VTO • Health and mental health benefits • Family planning services • Retirement and more