Customer Support

November 15, 2023

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Jane.app

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All-in-one practice management platform designed to be helpful to you, no matter how or where you practice.

Clinic Management Software • Practice Management Software • Online Booking • SaaS • telehealth

201 - 500

Description

• Support customers through various channels (phone, live chat, email) • Conduct demos to understand customer needs • Assist with onboarding calls to help clinics get comfortable with using Jane • Troubleshoot and investigate customer questions related to clinic operations • Contribute to Jane's reputation and build strong relationships • Lead interactions with empathy and curiosity • Guide customers in achieving their goals and making Jane valuable

Requirements

• Experience in a high-growth SaaS/Product Support environment • Cross-function with other teams and deliver customer feedback • Familiarity with communication and CRM toolings • Tech-savvy with a desire to find efficient workflows • Agility to adapt to various situations and switch context • Strong intention to understand the why behind things

Benefits

• Competitive starting annual salary of $60,000 CAD • Salary increase each year • Variety of career paths with clear compensation expectations • Opportunity for growth and advancement • Work in a fast-paced, high growth environment • Support customers through various channels • Opportunity to understand customer needs and contribute to product market fit • Troubleshoot and investigate customer questions • Ensure customer retention and satisfaction • Build strong relationships across the Jane community • Guide customers in achieving their goals