Receptionist – Reception and Administrative Support Specialist I

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Schedule appointments and manage calendars as needed. • Document all communications accurately within the CRM. • Maintain organized and up-to-date client records and documentation. • Handle high-volume calls while maintaining accuracy and efficiency. • Complete assigned tasks within a structured, KPI-driven system. • Support internal team coordination and workflow efficiency. • Conduct timely follow-ups and ensure deadlines are consistently met. • Prioritize urgent matters and prevent task backlogs. • Manage inbound and outbound client communications with professionalism and urgency.

🎯 Requirements

• Time Zone: PST. • Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST. • Language Requirement: English only. • Call Volume Expectation: 45+ calls per day, over 200 calls per week. • Experience working in a KPI-based or performance-tracked environment required. • Previous experience in legal, personal injury, or client-facing administrative roles preferred. • Ability to manage high call volumes with professionalism and urgency. • Experience with CRM systems required. • Experience with VoIP phone systems required. • Proficiency with email and calendar management tools required. • Comfortable using internal communication platforms.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.