Account Manager

April 5

Tangelo

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Helping public and private organizations create, run, and scale healthy food benefits for nutrition insecure Americans.

11 - 50

Description

• Develop, execute, and manage multi-stakeholder projects to launch new programs and clients • Manage a portfolio of key accounts, serving as the primary point of contact for customer inquiries, requests, and escalations • Develop and maintain strong relationships with key stakeholders within customer organizations • Conduct regular check-ins with customers to ensure satisfaction, identify opportunities for upselling and cross-selling, and address any concerns or issues proactively • Collaborate with cross-functional teams, including customer success, marketing, and operations, to drive customer satisfaction and achieve business goals • Act as a trusted advisor to customers, providing guidance and recommendations on how to maximize the value and benefits of our products and services • Monitor customer usage and engagement, and provide insights and recommendations to drive adoption and customer success • Identify and pursue opportunities for business growth within existing accounts • Prepare and deliver regular account reviews and reports to customers, showcasing the value and impact of our products and services • Stay updated on industry trends, competitors, and market insights to inform customer strategies and initiatives

Requirements

• 4+ years of experience in account management, customer success, or a related role, preferably in the healthcare or food industry • Bachelor's degree in a relevant field • Exceptional ability to manage multi-stakeholder complex projects • Strong relationship-building and interpersonal skills • Excellent communication and presentation skills, with the ability to effectively communicate with both internal and external stakeholders • Proven track record of managing and growing customer accounts • Ability to work independently and collaboratively in a fast-paced environment • Strong analytical and problem-solving skills, including quantitative analysis skills • Proficiency in Excel / Google Sheets, digital platforms, and marketing tactics • Proficiency in using CRM software and other account management tools • Passion for promoting health and wellness • Availability to travel occasionally for client meetings or industry events

Benefits

• Competitive salary • Health Care Plan (Medical, Dental & Vision) • Life Insurance • Unlimited Paid Time Off Policy (Vacation, Sick & Public Holidays) • Remote First! Work From Home • Company Provided Hardware • Wellness Resources