Key Account Manager, Edtech

🔥 0 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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JoVE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📚 Education

🔬 Science

Education • Science

JoVE is a video-first platform that produces and distributes peer-reviewed scientific and educational video content demonstrating laboratory methods, experiments, and science concepts. Used by universities, research institutions, and companies, JoVE provides thousands of protocol videos and educational products (JoVE Journal, JoVE Science Education, JoVE Core, JoVE Lab Manual, etc. ) to support research reproducibility and science teaching across life sciences, physical sciences, engineering, and related fields.

📋 Description

• Own & meet the renewal and expansion targets for existing institutional accounts in Japan. • Plan and execute cross-sell and upsell opportunities to grow account value and maximize revenue. • Build and maintain strategic relationships with key stakeholders, including academic librarians, department heads, and faculty members. • Conduct regular business reviews and usage analysis to demonstrate product adoption, ROI and highlight value. • Analyze utilization trends to proactively identify at-risk accounts and implement effective turnaround and retention strategies. • Work cross-functionally with Customer Success, Marketing, and Product teams to advocate for client needs and deliver on team targets. • Attend trade shows, academic conferences, and conduct on-site visits to strengthen client relationships.

🎯 Requirements

• A Bachelor's degree. • Fluent communication skills in Japanese and English. • 3+ years of experience in account management or B2B sales, preferably within EdTech, STEM Publishing, or SaaS. • Proven track record of managing contract renewals, reducing churn, and successfully upselling existing accounts in a results-driven environment. • Excellent presentation, and negotiation skills, both in-person and online. • Highly analytical with the ability to translate usage data into actionable client strategies. • Experienced with Salesforce or similar CRM platforms to accurately forecast renewals and manage an expansion pipeline. • Self-motivated, proactive, and deeply focused on long-term customer success.

🏖️ Benefits

• A competitive compensation package including an uncapped commission. • You will make a direct impact in accelerating science research and education. • Opportunity to work with global teams and in an environment that promotes innovation and collaboration. • Our strong promotion from within culture draws a clear path to advance your career with us.

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