Solutions Consultant - Philippines

March 30

JumpCloud

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An open directory platform for secure, frictionless access from any device to any resource, anywhere

Device Management • Extend AD/LDAP to the cloud • Software as a service (SAAS) • Cloud Identity Management • Single Sign-On

201 - 500

💰 $66M Series F on 2021-10

Description

• A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software. • 3 or more years experience in a prior Directory administrator, SaaS management or supportive IT role(s). • Experience with the JumpCloud admin console or similar product. • Deep technical expertise and a high aptitude in a customer-facing position. • Strong change management process knowledge and experience. • Project management, time management & planning skills. • Strong oral and written communication skills. • Possesses a logical approach to problem solving. • Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments. • Ability to travel on-site to customer locations.

Requirements

• Previous work experience as an IT Admin or SysAdmin in a technical domain, or positioning a SaaS product to those audiences, and an advanced understanding of the following technologies is strongly preferred: • Administrating or supporting Medium-to-Large scale SMB environments & architecture • Microsoft 365 and AzureAD experience • Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required • Apple MDM, AD Device Management, AzureAD Connect, and Intune • Experience using SIEM tools such as Wazuh, Datadog, Log360 etc • Okta administrative experience or certification • Google Workspace administrative experience • AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch) • Device Management - Knowledge in administering and deployment of Windows, macOS, iOS, Android and Linux Operating Systems • LDAP administration, troubleshooting, and maintenance experience • Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba) • In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML • Scripting experience, PowerShell and Bash preferred • User onboarding and offboarding • Software systems setup and configuration experience

Benefits

• Work hands-on in the customer environment to execute migration, deployment, provisioning, decommissioning or other configuration tasks. • Gain a deep understanding of your customer’s environment and technical business needs. • Help define milestones for your customer’s intended use of JumpCloud when applicable. • Develop and articulate a clear vision and plan to achieve those milestones. • Partner with your designated customer(s) to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones. • Confidently provide technical guidance to your designated customer(s) through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond. • Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion. • Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases. • Escalate and reproduce issues in-house and respond in a timely manner. • Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers. • Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository. • Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools. • Consult, plan, and execute implementations of JumpCloud alongside other Professional Services engagements and projects as needed. • Provide technical guidance to prospective customers and our Sales team as needed.