Account Manager – Community Management, Video Games

🔥 1 hour ago

🌐 Poland, Spain, +3 more countries – Remote

🇵🇱 Poland – Remote 🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Maintain a deep understanding of clients’ businesses and act as a trusted strategic partner for social and community goals • Manage client expectations through timely, clear, and regular communication • Manage project teams, including line management of Community Management Leads • Take responsibility for delivering all scoped work on time and to the highest standard • Collaborate with Strategists, Project Managers, Creative Production, and Influencer teams • Assist Account Directors with pitches to existing and new clients • Identify growth opportunities and communicate them to the Account Director • Ensure client invoices are accurately and punctually submitted each month • Drive AI adoption in Community Management to increase delivery velocity and profitability • Research and implement AI-enabled solutions, including Google Workspace workflows and third-party tools • Ensure teams complete training, follow usage policies, and adopt mandated tools and workflows • Understand clients’ AI approaches and propose technology-enabled solutions • Maintain client retention as a key KPI • Learn and adopt AI tools and workflows as instructed • Complete mandatory training and compliance requirements • Ensure responsible, ethical, legal, and regulatory use of tools

🎯 Requirements

• Minimum of 2 years' experience in an Account Management / Client Services role at a creative, marketing, or advertising agency • Ideally experience within the video games or entertainment industry, on successful social/community accounts • Availability to work in a European time zone • Leadership skills and ability to manage and coordinate cross-functional creative, strategy, and production teams • Understanding of digital marketing within an agency and creative and strategy contributions to campaigns • Ability to write clear, compelling briefs and translate client objectives into actionable work • Strong communication skills and a can-do attitude • Strong client-facing and negotiation skills • Confidence managing senior stakeholders and difficult conversations • Ability to work effectively and decisively under pressure • Ability to handle multiple project types concurrently and prioritise tasks • Ability to prepare, interpret, and use management information and status reports • Ability to analyse problems and recommend and implement effective solutions to difficult and politically sensitive situations • Competency using spreadsheet and project management software

🏖️ Benefits

• Remote work flexibility • Nice work-life balance • Fun, friendly, diverse and inclusive company culture • Exciting projects with global brands • Depending on location and project needs, possible freelance cooperation or employment contract • Welcoming and supportive work environment