Enterprise Account Manager

🕒 May 26

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Kids2

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Kids2 is a global consumer goods company that designs products & holistic solutions to help early-stage parents and families create tiny wins that build bright futures. The Kids2™ brand portfolio includes the leading infant, baby, and toddler brands Baby Einstein™, Bright Starts™, Ingenuity™, Summer and SwaddleMe. Headquartered in Atlanta, Kids2 spans globally with 15 offices in four continents serving customers in more than 90 countries and has been inventing and reinventing baby products for 50 years. Led by CEO Ryan Gunnigle, it operates with an agile start-up approach, which fosters the company's growing success. For more information, visit news.kids2.com

📋 Description

• Own a portfolio of strategic Greater China accounts across renewals, upsell, and overall commercial health. • Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs. • Develop strong relationships with stakeholders across product, legal, compliance, trust and safety, operations, and technical teams. • Partner closely with Integration Engineering and Legal to support onboarding, deployment, and adoption. • Maintain customer momentum from contract signature through launch and into expansion. • Lead renewal and upsell conversations, including commercial alignment, pricing discussions, and negotiation. • Identify opportunities to expand product usage across additional titles, business units, teams, and markets. • Monitor account health, surface risks early, and coordinate internal teams to resolve issues quickly. • Run regular business reviews and strategic check ins that keep customers aligned and moving forward. • Bring customer feedback and market insight back to Product, Engineering, Legal, and Go To Market teams. • Maintain strong CRM hygiene, account visibility, and forecast discipline in HubSpot.

🎯 Requirements

• 5 plus years of experience in account management, customer success, or post sale commercial roles in B2B SaaS. • Strong track record of managing strategic or enterprise accounts and owning renewals and customer growth. • Comfortable operating in complex, multi stakeholder environments and building trust with both executive and working level counterparts. • Strong commercial judgment and know how to balance customer partnership with revenue ownership. • Organized, proactive, and able to manage multiple priorities across internal and external stakeholders. • Fluent in English and Mandarin.

🏖️ Benefits

• A competitive startup salary aligned with experience and market benchmarks. • Employee Stock Ownership Plan so you participate directly in the long term upside of the company. • Comprehensive family health coverage, including medical, dental, and vision benefits • Provided Mental Health and Wellness support benefit • Hands on exposure with key clients in a scaling global tech company • Opportunities for continuous learning through real ownership rather than formal training alone. • Direct collaboration with the Founders and the tech leadership team • A collaborative, inclusive and low politics work environment. • Flexible, trust based working culture shaped by a US startup operating model. • A mission driven company focused on improving online experiences for kids and teens globally.