Technical Support Engineer - Pune

March 13

Kintent

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Make it effortless to earn trust in every business relationship

11 - 50

Description

• Responsible for providing daily technical support to TrustCloud’s customers, helping them solve their technical and compliance issues • Work closely with the Sales, Customer Success, Engineering and Product teams to deliver exceptional support to customers • Drive the resolution of customer issues, maintain happy and satisfied customers, and act as an advocate for the customer • Follow TrustCloud’s customer support process and work to achieve customer service level agreements • Thoroughly test and find bugs in deployed fixes and new features released by Engineering

Requirements

• Four-year degree in Computer Science, Engineering or similar technical degree • At least two years of experience working in a customer support role • Demonstrated customer support technical skills and experience • Strong problem-solving and troubleshooting capabilities in a Software-as-a-Service (SaaS) application environment • Experience using Chrome Browser Development Toolset • Experience with ZenDesk, Jira, and GitHub development tools would be a plus

Benefits

• Lower cost by 70% • Accelerate revenue by 60% • Reduce board of directors and business liability • Fastest, most cost-effective way to get audit-ready • Answer security questionnaires and manage risk