Customer Support Engineer - (L2)

February 3

Onfido

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Simplifying identity for everyone.

Identity Verification • Computer Vision • Machine Learning • Culture • Artificial Intelligence

501 - 1000

💰 Grant on 2020-08

Description

• Responsible for providing second-level customer support to ensure successful run of integrations with Onfido’s SDK, API, and no-code solutions. • Become an expert of Onfido’s product offerings, and provide technical support to customers • Role requires programming skills and sits in the Customer Organization.

Requirements

• Become an expert user of Onfido products • Have strong troubleshooting skills that allow you to quickly diagnose customer problems. • Have a strong ability to prioritise over diverse issues with many live customers • Collaborate with engineering teams to solve SDK or API issues, showing great communication skills.

Benefits

• Being a customer’s hero. Understanding the priority of requests, capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal. You focus on response time and customer satisfaction. • Joining a great company leading in tech and disruptive in the identity verification space. • Acquiring a deep knowledge of AI technologies and Onfido’s product suite. You will learn something new daily as we develop our products and services. • Looking for opportunities to improve internal processes and represent the “voice of the customer” within Onfido. • Working with people who inspire and being an inspiration for others. We are proud of our world-class culture, where people are encouraged to share ideas and learn from each other. • Onfido is in hyper-growth mode. That means everyone who joins us today needs to be ready for personal hyper-growth too!