Cloud Application Support Engineer

April 5

KION Group

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We keep the world moving.

Industrial trucks • related services and supply chain solutions • automation • forklift

10,000+

Description

• The Cloud Application Support Engineer will play a critical role in achieving the mission to turn customers into fans • Providing outstanding service to a wide array of users across federal and commercial customer base • Responding to and managing the day-to-day ticket queue via Zendesk • Collaborating with Solutions Architects, DevOps, Engineering, and Product Management • Owning feature requests or bug fixes based on direct customer feedback and interaction • Contributing to and using knowledge base articles to help customers use self-service support mechanisms

Requirements

• 2+ years directly supporting a distributed application, ideally in a B2B software setting • 1 year of experience working with AWS using CloudWatch, IAM, and CloudFormation in a multi-account environment • 1 year of experience supporting an application using MySQL • 1 year of experience working with JSON-based web APIs • Experience working with AWS using EC2, RDS, and VPC • Experience with other Cloud Providers such as Azure, Google Cloud Platform, or Oracle Cloud • Experience with Linux command line using bash or similar environments • Exposure to Python, Golang, or similar languages • Exposure to Docker and Amazon ECS Fargate container technologies • Strong written and verbal communication skills • Strong customer service skills • BA/BS in Computer Science or relevant experience

Benefits

• 100% remote work schedule (US only) as well as an in-office or hybrid schedule if local to the DC-Maryland-Virginia area • Top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles • 3% of direct compensation contribution to your 401(k) (no match required) • Unlimited PTO to allow staff to spend time with friends and family • Regular virtual engagements to connect with co-workers and talk about life outside of work • A small-team collaborative environment that fosters communication and innovation