Client Engagement Specialist – Voice

🔥 0 minutes ago

🌐 Philippines, Malaysia, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote 🇹🇭 Thailand – Remote 🇻🇳 Vietnam – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Deliver fast, professional, white-glove support to high-value clients and own issues through resolution • Educate clients on Kraken products and identify relevant opportunities to drive product adoption and growth • Build deep product expertise through training, dogfooding, AI, and continuous learning • Surface client insights and friction to improve Kraken products, workflows, and experiences • Maintain high standards across quality, security, regulatory requirements, and performance

🎯 Requirements

• Excellent English communication skills • Fluency in a second language strongly preferred • Strong client instincts, active listening, education, and de-escalation skills • Motivated by measurable results and comfortable promoting products • Successful sales or target-driven client experience is a plus • Strong crypto and trading knowledge • Comfort with AI and evolving technology • Flexibility to work schedules including evenings and weekends • Applicants must select a city and country from the application options • Applicants must indicate whether they need work sponsorship

🏖️ Benefits

• Remote work arrangement • Dogfooding Kraken products is required after joining • Equal opportunity employment • Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance