Support Engineer - Commercial

March 20

Lambda

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Designing the world's most advanced GPU systems for Deep Learning.

Deep Learning • Machine Learning • Artificial Intelligence

51 - 200

💰 $39.7M Venture Round on 2022-11

Description

• Be the first point of contact for all incoming technical support questions and handle all customer interactions with understanding, empathy, and transparency. • Troubleshoot software and hardware issues for customers and provide guidance on the best technical solutions that suit their needs. • Document solutions to common problems to allow for future customer self-service. • Provide feedback to internal teams on technical issues our customers are facing and, above all, be the customer’s advocate. • Work together in a cohesive, customer-first collaborative team environment, sharing your skills, knowledge, and experience.

Requirements

• Have Linux administration experience. • Have Shell and Python scripting proficiency. • Possess excellent written and oral communication skills. Nice to Have • Familiarity with ML / AI / Deep Learning. • Wide flexibility for scheduling as we push for 24/7 support availability.

Benefits

• We offer generous cash & equity compensation • Investors include Gradient Ventures, Google’s AI-focused venture fund • We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability • Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG • We have a wildly talented team of 200, and growing fast • Flexible Paid Time Off Plan that we all actually use • Benefits and Retirement offered through Employer or Record services and will vary depending on the requirements for the country of residence