Customer Support Specialist, Software

May 2

LawPay

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An AffiniPay solution and the trusted partner in helping law firms get paid easier, more securely, and 39% faster.

Credit Card Services for the Legal Industry

51 - 200

Description

• Maintain and enhance customer satisfaction by providing ongoing proactive support throughout the customer life cycle • Proactively identify opportunities to improve customer engagement • Work with the product and engineering teams to gather customer feedback and identify areas for product functionality • Provide timely resolution of product-related customer support issues. Exercise independent judgment in determining the best method(s) to resolve issues and delight the customer • Manage daily account communication regarding the status of open support requests • Works within the Customer Success team to enhance and augment existing and future customer support resources • Serves as a brand ambassador in all customer interactions

Requirements

• 1+ years in a customer-facing role (Support, Customer Success or Business Development) • Ability to develop strong client relationships, manage expectations, and critically problem-solve • Ability to present, communicate, and work effectively with other internal teams • Outstanding probing and listening skills • Ability to adapt and work efficiently in a rapidly changing dynamic team environment • SaaS support experience and/or legal experience desired

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family! • Have some fur babies? - We offer them insurance too! • RELAX and enjoy your time away with our flexible paid time off policy!