Customer Service, Chinese Speaker

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Lestars Management Consultancy LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Lestars Management Consultancy LLC is a management consulting firm (based on its name) that appears to be in early or pre-launch stages, with a website that currently displays a placeholder "Coming Soon" message and basic contact and email signup functionality. The site suggests the company will provide advisory services to organizations, focusing on improving business operations, strategy, and management practices. Contact and privacy elements (reCAPTCHA, cookies) are present, but specific service lines or industries served are not detailed on the site.

📋 Description

• Respond to customer inquiries via email, phone, and live chat in both English and Chinese. • Provide accurate and timely information regarding our products/services. • Resolve customer complaints and concerns with a focus on customer satisfaction. • Assist in processing orders, returns, and exchanges. • Maintain accurate records of customer interactions and transactions. • Collaborate with internal teams to resolve customer issues or escalate complex cases when necessary. • Ensure all service level agreements (SLAs) and targets are met within the stipulated time. • Provide feedback to management regarding recurring customer issues or potential improvements in processes.

🎯 Requirements

• Fluent in both English and Chinese (written and spoken). • Proven customer service experience, preferably in a remote setting. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail. • Ability to handle multiple tasks and work independently in a remote environment. • Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.