May 4
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success + Account Manager
• Take ownership of client retention and contribute to their growth within our portfolio. • Review client reports diligently during our monthly reporting cycle, ensuring that we consistently meet or exceed client goals. • Conduct regular campaign reviews with clients, tailored to their preferences and scaled according to their size. • Proactively make recommendations for campaign improvements, such as introducing additional services like SEO, Ads, Social Media, or a new website. • Pose forward-thinking questions during client reviews to anticipate needs, explore additional services, and stay abreast of market changes. • Drive business growth by expanding the client base through the generation of new client referrals. • Collaborate seamlessly within the Dominant Digital team, advocating for clients to ensure their success.
• Excellent written and verbal communication skills in English • A minimum of 2 years of experience in Account Management • At least 2 years of experience working in a Marketing Agency, handling multiple clients • Proven expertise in managing both client relationships and internal/agency collaborations • Familiarity with project management and CRM software such as ClickUp, Hubspot, Asana, Trello, Monday, Basecamp, Salesforce, etc. • Updated with the changes and trends in the digital marketing industry • Comfortable working within US time zones
• Flexible work schedule • Paid holidays • Medical, dental, and vision benefits package(US candidates only) • 401k (US candidates only) • Quarterly client retention bonus • Motivated and client-oriented company environment • Potential upward mobility from the current role
Apply NowMay 4
501 - 1000
May 4
51 - 200
🇺🇸 United States – Remote
đź’° $118k Pre Seed Round on 2015-01
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success + Account Manager