Lifted
11 - 50 employees
Founded 2018
🏥 Healthcare
👥 HR Tech
📋 Compliance
💰 $6.2M Series A - Lifted on 2021-06
Healthcare • HR Tech • Compliance
Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.
M365 Operations Lead
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Lifted
11 - 50 employees
Founded 2018
🏥 Healthcare
👥 HR Tech
📋 Compliance
💰 $6.2M Series A - Lifted on 2021-06
Healthcare • HR Tech • Compliance
Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.
📋 Description
• Support operations and Agents during assigned shifts to meet established SLAs • Complete weekly ticket audits covering Agents’ technical and soft skills application • Assess ticket resolution quality and implement improvement solutions within specified timelines • Manage day-to-day operations, escalations, and general Agent needs during time zone coverage • Conduct regular Agent performance evaluations • Provide team leadership, mentorship, insights, and feedback to Agents and Microsoft Operations Management • Screen internal candidates for technical and soft skills as needed for role changes • Assess capabilities of potential pipeline candidates • Ensure Agents complete contract deliverables respectfully toward customers • Analyze incidents involving disrespectful or unprofessional customer treatment and report findings to Microsoft Operations Management • Communicate with Upwork regarding talent needs
🎯 Requirements
• Experience in Microsoft 365 administration support • Experience managing customer support teams • Laptop/PC with dual boot, including a project-dedicated environment • Windows 11 Pro compatible, activated with a genuine product key, with latest updates installed • Minimum 16GB RAM • Intel 8th generation (Coffee Lake/Newer) or equivalent AMD processor • TPM 2.0 required • Minimum 160GB SSD with 64GB free space for the partition • LAN connection required; WiFi may not be used to connect to provided systems and tools • Minimum 50 Mbps upload/download internet speed • No third-party antivirus; latest-updated Microsoft Defender only • Microsoft Teams-compatible webcam with at least 720p resolution • USB 3.0 Microsoft Teams-compliant microphone and headset with background noise cancellation • At least one monitor with 1368x720 resolution or higher
🏖️ Benefits
• Employees can work remotely • Freelancer provides their own tools at their own expense • Strongly suggested and preferred: dual monitors
Apply NowSimilar Jobs
🕒 5 days ago
Finance and Operations Manager supporting an Australian electrical contracting and property business from the Philippines. Managing bookkeeping, payroll, project profitability, compliance, and business-system improvements.
🕒 5 days ago
Operations Manager supporting the COO of a U.S. immigration law firm. Improving workflows, automation, reporting, CRM systems, and staff operations across a fully remote Asia-based team.
🕒 July 30
Marketing & Operations Coordinator executing marketing strategies for corporate finance group in the Philippines. Collaborating with the Director to ensure consistent marketing output.
🕒 July 28
Senior Customer Operations Manager focused on driving post-purchase operations and enhancing customer experience in e-commerce. Leading systems and team development for efficiency and revenue recovery.
🕒 July 27
Operations Manager responsible for delivering high service standards through strategic planning and departmental oversight. Leading teams, ensuring processes, and driving growth through collaboration.
