Junior Customer Success Manager (all genders)

February 28

Lingoda GmbH

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Online language school with live classes in English, Business English, German, French & Spanish.

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Description

• You will play a pivotal role in ensuring a seamless customer experience, guaranteeing that customers enjoy exceptional service with Lingoda and choose to stay with us for the long term. • Collecting and updating all info for the database Admin and Credit Management • First Level Support for all B2B customers • Resolving of customer issues • Welcoming and onboarding new students • Keeping track of payments • Data Management and Reporting • Keeping a “high-level view” of the entire support process and constantly improve workflows • Bridge the gap between sales and customer support

Requirements

• Basic knowledge of Hubspot advantageous • Being structured and have the ability to manage multiple ongoing projects while well managing your own time • Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines • Being an excellent communicator • Not being afraid of complexity and problem-solving • Hands-on work mentality • Being open to feedback to consistently improve quality and skill set • Being proactive and take ownership of your tasks and your own development • Fluency (C1 level) in both English & German languages

Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda! • Company events and colleagues who are always happy to socialise + budgets towards team building events! • An inclusive environment with great team spirit and passion for languages • A well-structured and exciting onboarding process to set you up for success! • The possibility to work remotely from your home or in the office located in the heart of Berlin • Education funds because we want to see our people grow • Free access to our language classes • Mental Health programs • Corporate benefits & pension funds • 28 vacation days per year • Free snacks & drinks at the office • The modern hardware necessary for your work (when based in Germany) • Flexible working hours