Client Success Manager, Remote

April 24

Apply Now

Get a free AI resume review

LINQ

WebsiteLinkedInAll Job Openings

Enabling districts with cloud-based solutions for administration, finance and nutrition.

K-12 Enterprise Management • K-12 Financial Software • K-12 Accounting Software • K-12 Foodservice Management • School Communications Software

201 - 500

Description

• Building and maintaining strong client relationships • Ensuring client success, adoption, and satisfaction with products/services • Developing strategic account plans • Conducting regular check-ins and gathering feedback • Advocating for the customer and understanding their needs • Collaborating cross-functionally with internal teams to address client needs • Monitoring client usage and driving product enhancements • Driving upsell and renewal opportunities • Acting as a client advocate • Driving adoption of products

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field • 5 years of experience in a client-facing role • Strong communication and interpersonal skills • Proven track record in managing client relationships • Strong problem-solving skills and strategic thinking • Experience in a fast-paced environment • Proficiency in CRM software (e.g., Salesforce) • Ability to travel 30-40%

Benefits

• Challenging work in a team environment • Respectful and collaborative work culture • Opportunities for continuous improvement • Expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence recognized