Technical Customer Support Specialist (LATAM)

April 24

Lodgify

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Everything you need to run your vacation rental business.

Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings

51 - 200

💰 $30M Series B on 2022-11

Description

• Provide information and advice to users on our connection types. • Proactively connect with clients to troubleshoot technical issues. • Take appropriate action and guide as needed to solve issues. • Respond to incoming requests for assistance via email/tickets and chats. • Ensure nothing but excellent service and a high level of customer satisfaction. • Maintain client relationships through product support over the phone, chat, email, and screen sharing. • Report customer's feedback/issues to relevant departments & follow up.

Requirements

• Excellent English both written and spoken (Having any other languages aside from these would be a great advantage) • Ideal to have general knowledge about the main OTA’s, such as Airbnb, Booking.com, HomeAway/VRBO, Expedia, etc. • Patience, strong attention to detail, and logical thinking. • Superb organizational skills and ability to handle multiple inquiries. • Strong customer service skills with the ability to actively and effectively engage customers via phone/email and understand their issues. • Positive attitude and sense of responsibility. • Ability to deal with difficult situations politely and solution-face mind. • Eager to learn about technology. • Ownership & follow-up.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service