Account Manager

🕒 April 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Act as the primary Japan-based consultant for a portfolio of global enterprise clients, ensuring Lyra’s mental health platform integrates seamlessly with each organization's specific corporate culture and local HR policies. • Own the end-to-end retention strategy for all Japan-based entities within your book of business. This includes identifying churn risks early and delivering data-driven business reviews that demonstrate localized ROI and clinical efficacy. • Serve as the dedicated, high-touch point of contact for Lyra's key strategic account Japanese headquarters, navigating their complex internal hierarchy to ensure "gold-standard" service delivery across their regional divisions. • Tailor global open enrollment and mental health awareness campaigns to resonate with the Japanese workforce, accounting for local sensitivities around stigma, overwork prevention, and workplace harmony. • Serve as the first line of defense for regional crises (e.g., workplace tragedies, natural disasters, or acute mental health emergencies), coordinating rapid-response clinical support that adheres to Japanese cultural norms. • Act as the "voice of the Japanese market" for Lyra’s product and clinical teams, providing insights on local competitor trends, regulatory changes and provider network gaps. • Partner with Global Account Managers/Consultants to ensure a unified "One-Lyra" experience for multinational clients, providing the local expertise necessary to execute global contracts within Japan.

🎯 Requirements

• 3+ years experience in account management • Experience with large global customers is desirable • Experience with EAP management or healthcare sales is an advantage. • Ability to communicate in Japanese and English • Proficiency in CRM software such as Salesforce to track client management and retention is an advantage. • A background in Clinical Psychology or Counselling is an advantage, as it helps in understanding the nature of the service. • Experience in financial management of client contracts is essential.

🏖️ Benefits

• Health benefits • Paid Time Off • Remote work options