CC Administrator – Team Leader

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• About Lyra • Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. • Role Overview: • To ensure exceptional, accurate, and timely Face to Face Services to customers. This involves, but is not limited to, meeting operational requirements and ensuring customer satisfaction, generating and presenting customer reports promptly and ensuring data integrity. • Location: Remote, to be based in Johannesburg, South Africa • Hours: Standard South Africa hours

🎯 Requirements

• Grade 12 • Minimum of two years experience in administration. • Good computer literacy • Strong client service orientation • Natural Leader • Ability to work well under pressure Business and commercial acumen Initiative • Strong communication and organizational skills • Good time management • Good team player • Able to work and stay calm under pressure • Able to be creative and solve problems accurately • Strong analytical skills • Demonstrate a deep understanding of the sensitive nature of EAP services; recognise that behind every statistic and admin file is an individual seeking mental health support. • Possesses high emotional intelligence to monitor the mental well-being of the administrative team, who are regularly exposed to distressing case notes and crisis data. • Proven ability to act as a "data translator," effectively communicating complex statistical trends and administrative insights to non-analytical stakeholders. • Skilled at bridging the gap and fostering positive working relationships between the structured, process-driven admin team and the fast-paced, unpredictable clinical triage team. • Maintains a calm, grounded, and focused demeanor during sudden EAP volume spikes or corporate crisis situations that require rapid ad-hoc reporting. • Approaches data discrepancies, system disruptions, or conflicting deadlines with a resilient, solution-oriented mindset

🏖️ Benefits

• We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. • Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. • This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. • For more information about how we use and retain your information, please see our Workforce Privacy Notice.