Training Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Build and continuously improve onboarding and ongoing training curriculum covering product science, brand voice, software platforms, and soft skills • Translate complex product science and SOPs into clear, memorable training content • Create interactive training materials, knowledge base cards, and certification checkpoints • Lead high-energy, live, on-camera training sessions for remote new hires • Champion and instill company culture and values from a new hire’s first day • Deliver direct, constructive feedback with care and encouragement • Design and own AI training curriculum • Train and refine internal AI-driven knowledge management tools • Partner cross-functionally to keep knowledge management systems current, accurate, and aligned with brand voice • Track new-hire ramp performance and training effectiveness • Adjust curriculum and training approach based on performance data • Identify team-wide skill gaps and build targeted refresher programs with CX leadership • Manage curriculum development, live session scheduling, and performance metrics • Connect CX leadership, new hires, and tenured agents on training-related matters

🎯 Requirements

• Proven track record building and delivering training programs in a customer-facing environment (call center, retail, hospitality, or similar) • Experience creating a training program, process, or system from the ground up • Extensive experience facilitating live, interactive sessions with strong public speaking and on-camera presence • Hands-on experience with AI tools and modern knowledge management platforms • Excellent written and verbal communication with sensitivity to tone, empathy, and brand voice • Ability to manage curriculum development, scheduling, and performance metrics simultaneously • Instructional design and curriculum development for customer-facing teams • Facilitation of live, camera-on training sessions at scale • Working knowledge of AI-driven knowledge management and training tools • Data literacy and ability to translate ramp/performance metrics into curriculum changes • Strong business writing with brand-voice adaptability • Outgoing, high-energy presence • Coaching mindset and ability to give direct feedback with warmth • High organizational capacity and follow-through across concurrent projects • Curiosity about health, wellness, and personal growth • Ability to simplify complex technical/scientific information for non-experts • Computer with at least 8GB RAM and Intel i5 or AMD Ryzen 5 processor or higher • Internet speed of at least 40MBPS • Headset with extended noise-cancelling microphone and webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Flexibility with working hours

🏖️ Benefits

• No benefits package included