German Speaking Support Specialist, Fitbit Products

🔥 0 minutes ago

🌐 Bulgaria, Germany, +4 more countries – Remote

🇧🇬 Bulgaria – Remote 🇩🇪 Germany – Remote 🇬🇷 Greece – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote 🇦🇹 Austria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Deliver customer support to German-speaking users regarding Fitbit hardware and health-tracking software • Troubleshoot wearable device syncing, application connectivity, and data analytics issues • Educate users on Fitbit devices and Fitness & Wellness benefits • Maintain knowledge of fitness technology trends and provide expert guidance • Document customer interactions to support product improvement and quality assurance • Collaborate with internal teams to resolve complex technical cases and maintain high satisfaction scores • Represent the Fitbit brand professionally

🎯 Requirements

• Native or fluent German, spoken and written, mandatory • Valid EU passport mandatory • Passion for the Fitness & Wellness industry and wearable technology • Excellent communication skills and customer-centric mindset • Previous technical support or customer service experience highly advantageous

🏖️ Benefits

• Competitive Monthly Salary • Fully Paid Training • Health Insurance • Fully Paid Relocation Package (flight, transfer, hotel) • Monthly Performance Bonus • €1,500 Signing Bonus (one-time)