Italian Speaking Fitbit Products Support Specialist

🔥 0 minutes ago

🌐 Bulgaria, Italy, +4 more countries – Remote

🇧🇬 Bulgaria – Remote 🇮🇹 Italy – Remote 🇬🇷 Greece – Remote 🇪🇸 Spain – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Provide expert, high-quality technical support to Italian-speaking customers regarding Fitbit wearable devices and applications. • Resolve complex inquiries related to health data, activity tracking, and device synchronization. • Deliver personalized troubleshooting solutions to ensure optimal user experience and high customer satisfaction scores. • Educate users on advanced health monitoring features of Fitbit products. • Maintain detailed documentation of customer interactions within the CRM system. • Collaborate with international teams to identify hardware or software issue trends and provide product feedback. • Represent the brand with professionalism and enthusiasm during customer engagements.

🎯 Requirements

• Native or fluent Italian (spoken and written) is mandatory. • Proven interest or passion for the Fitness & Wellness industry and health-conscious technology. • Valid EU passport is mandatory for legal employment. • Exceptional communication skills focused on empathy, patience, and customer success. • Strong digital literacy and ability to learn new software platforms quickly. • Previous experience in technical support or customer service is highly preferred for jobs in Bulgaria.

🏖️ Benefits

• Competitive Monthly Salary • Fully Paid Training on the latest health tech trends. • Comprehensive Health Insurance. • Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia. • Attractive Monthly Performance Bonus based on your excellence. • €1,500 Signing Bonus (one-time) for all new hires. • An exciting, multicultural work environment and career growth within the Italian-speaking jobs sector.