HR Service Supervisor

🕒 June 17

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Manage, mentor, and develop a team of HR Service Associates, providing guidance and support to ensure high performance and professional growth • Oversee the day-to-day operations of the HR Service Team in India, ensuring timely and accurate responses to customer inquiries and requests • Identify opportunities to enhance service delivery, streamline processes, and improve HR system data • Implement best practices to increase efficiency and effectiveness • Ensure consistent application of HR policies and procedures • Handle escalated employee issues and complex inquiries • Partner with the HRIS team to ensure the accuracy and integrity of HR data in the HR information system • Oversee data entry and record-keeping processes, as well as manage various data audits • Develop and deliver training programs for HR Service Team staff • Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of the HR Service Team

🎯 Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field • Minimum of 5 years of HR experience, with at least 2 years in a supervisory or managerial role • Experience in a service center environment is highly desirable • Ability to work a split shift including U.S. morning hours • Strong leadership and team management skills • Excellent communication and interpersonal skills • Experience using Human Capital Management (HCM) systems and Microsoft Office Suite • In-depth knowledge of HR policies, procedures, and best practices • Strong problem-solving and decision-making skills • Ability to handle confidential information with discretion • Project management skills and experience in process improvement initiatives • Customer-focused with a commitment to providing high-quality service • Detail-oriented and highly organized • Adaptable and able to thrive in a fast-paced environment

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities