NICE CX-One Developer

🕒 May 29

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies. • Design and build call flows and integrate backend systems using application programming interfaces (APIs). • Manage NICE Business Units (BU) and contribute to solution design and network optimization. • Provide routing design and implementation for contact center technologies. • Collaborate with Architecture teams to design, develop, deploy, and consume APIs. • Provide technical support and troubleshooting assistance when scripting issues arise. • Coordinate issue communication and resolution with multiple technical teams during production incidents. • Review support tickets with agency leadership and oversee issue resolution across teams.

🎯 Requirements

• 3+ years of experience with NICE InContact CXOne. • 3+ years of professional experience with NICE CXOne Studio scripting. • Hands-on experience designing and implementing NICE CXOne solutions. • Experience working with cloud-based SaaS, PaaS, or IaaS providers. • Experience with virtualized systems including application servers, databases, and networking infrastructure. • Ability to understand business requirements and translate them into technical solutions. • Strong conflict management and organizational communication skills. • Excellent communication and teamwork abilities. • Nice to Have Experience in Contact Center dashboard creation. • Basic knowledge of intersystem networking and data traffic flow between components. • Ability to troubleshoot end-to-end call center applications. • Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.

🏖️ Benefits

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.