Muck Rack’s Public Relations Management (PRM) platform enables thousands of organizations including Google, Knight Foundation, Pfizer, Golin, Zapier and Duolingo to build trust and tell their stories through earned media. Its media database curates hundreds of millions of data points to help PR teams find journalists, podcasters and content creators, generate coverage, monitor news and prove the value of their work. Journalists use Muck Rack’s free tools to showcase their portfolios, analyze news about any topic and measure the impact of their stories.

Muck Rack

Product Design (UI/UX)

Muck Rack's Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact. We're growing quickly, and we're looking for an experienced Instructional Designer to join our team and make an impact. At Muck Rack, one of our core values is customer devotion: that's why we are growing the Instructional Design team to focus on expanding the educational resources available to our customers. As an Instructional Designer, you will collaborate on the creation and execution of education materials and work closely with internal team members to get them and our customers the information they need.

Instructional Designer

Sales & Business Development

• Work as a Strategic Accounts Sales Development Representative (SDR) for Muck Rack's Public Relations Management platform
• Research and generate opportunities through outbound and inbound outreach
• Partner closely with an Account Executive to strategize on accounts
• Organize leads in Muck Rack's sales CRM (HubSpot)
• Identify real-time sales opportunities by following the PR industry and news cycle
• Monthly & quarterly meetings held goal pipeline sourced and meeting quality measured
• Base salary for this role is $53,000, with $68,000+ in OTE

Sales Development Representative, Strategic Accounts

Data Analyst & BI

• Build and deploy reports, models, and dashboards to support the GTM, marketing, sales and finance teams.
• Identify possible gaps in our business and product, and initiate projects that will help us meet our KPIs
• Improve access and visibility to our data by data visualizations - using various BI tools
• Be a driving influencer on the use and application of analysis; deliver what's needed, and show what's possible
• Conduct qualitative & quantitative analysis of user behavior to uncover issues or opportunities to improve our customers' experience
• Standardize critical metrics and build intuitive self-service products via the modern data stack (Snowflake, dbt, Looker).

Data Analyst, Revenue & Marketing

Security Engineer

• Collaborative and self-motivated Cloud Security Engineer 
• Work closely with software engineers, product managers, and designers 
• Ensure that our infrastructure is secure 
• Work on major technical projects with large data volumes 
• Lead the building of new features 
• Help shape our engineering culture and processes 
• Automate security processes 
• Build out new alerting and detection mechanisms.

Cloud Security Engineer

Marketing (General)

• The Director of Growth Marketing role is a remote position that involves working from home
• The job opening consists of a 30 minute interview with a member of our Talent Team, a 1 hour Zoom interview with the hiring manager, an interview with several team members, a final presentation, and a starting salary of $150,000 to $180,000
• The job opening includes remote work, health and wellness, personal and professional development, and PTO and family benefits
• The job opening includes a quarterly wellness stipend and a free Headspace subscription.

Director, Growth Marketing

Customer Success & Support

• Lead the Customer Success team in driving the highest level of value, adoption, health and retention for our existing customers
• Build and maintain strong relationships with internal and external stakeholders, to ensure that Muck Rack is delivering on our value of Customer Devotion and quickly escalating/addressing any issues
• Establish a consistent execution of customer engagement by assisting our team in communicating value, raising issues and navigating difficult conversations
• Enable the team to identify and effectively resolve accounts with low adoption through customer engagement, creative problem solving and effective internal collaboration with our Customer Onboarding team
• Provide effective coaching and feedback to team managers, helping them to successfully lead our three customer success segments (Enterprise, Mid-Market, and SMB)
• Recruit top talent, upholding and raising the bar for CSM excellence
• Drive ongoing improvements to team efficiency via improved processes, documentation, enablement and other innovations
• Assess, forecast and mitigate any risk of churn within the customer base
• Partner with other leadership & respective teams (Support, Ops, Onboarding, Education) to ensure strong alignment, effective processes and consistency in the customer and employee experience
• Act as an advisor to the VP of Customer Success and to the broader business, sharing insights and learnings as to how we can ensure we're delivering the highest standard of excellence
• Deliver inspiring, motivational leadership that elevates the energy and enthusiasm of our CSM teams
• Gross & Net Revenue Retention Annual contract value (AC

Director of Customer Success

Backend Engineer

• Work on a complex, high-traffic site at a startup or software-as-a-service company
• Work on a major technical project with large data volumes
• Lead the building of new features
• Help shape our engineering culture and processes
• Take a logical approach to problem solving that combines analytical thinking and intuition
• Take pride in the quality of their code
• Work well in a fast-paced development environment with testing, continuous integration and multiple daily deploys
• Take a vacation every other week
• Have a family member work with you part-time
• Transparent Compensation
• Health & Wellness
• Personal & Professional Development
• Culture of Inclusion
• Customer-First
• Founder-controlled

Senior Software Engineer, Back-End (Content)

Product Marketing

• Work with a team of product, revenue, and leadership teams to create value and accelerate Muck Rack's revenue growth
• Work with customers throughout their journey to create meaningful relationships and measure their impact
• Create deep customer understanding and document it
• Support smooth and effective product launches that drive results
• Partner with product, customer success, sales, and marketing teams to help execute a product launch process that covers research, testing, content creation, training, and measurement
• Develop compelling and easy-to-understand external-facing content (sales collateral, case studies, FAQs, positioning and talking points, etc.) and internal enablement and positioning for the Sales and Customer Success teams
• Collaborate with Finance, Revenue, Revenue Operations, and Product teams to refine our pricing and packaging strategy to empower Product and Revenue teams to build and sell products that create value and accelerate Muck Rack's revenue growth
• Support the sales and customer success teams with internal education/training
• Take a zoom interview with the hiring manager
• Final interview with several members of our team

Remote Job Openings at Muck Rack

Muck Rack

Instructional Designer

Muck Rack

Sales Development Representative, Strategic Accounts

Muck Rack

Data Analyst, Revenue & Marketing

Muck Rack

Cloud Security Engineer

Muck Rack

Director, Growth Marketing

Muck Rack

Director of Customer Success

Muck Rack

Senior Software Engineer, Back-End (Content)

Muck Rack

Director, Product Marketing

Muck Rack