Insurance Administrative Assistant

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My Hero VA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

B2B • Recruitment

My Hero VA is a staffing and matching service that connects businesses with affordable, vetted remote virtual assistants at $4–9/hr. They handle sourcing, screening, and presenting candidates across roles like executive assistants, media buyers, video editors, and sales reps, offer a pay-after-you-hire model with no upfront fees, and provide a six-month performance guarantee to reduce hiring friction and help companies scale without working nights.

📋 Description

• Support daily administrative operations for the insurance agency • Assist with policy servicing and insurance-related documentation • Handle billing inquiries and assist in resolving policy billing issues • Maintain accurate client records and account information in the database • Manage inbound phone inquiries from clients and prospects • Proactively track and follow up on missing information, signatures, and documents required to issue or update policies • Perform data entry and provide general administrative support as needed

🎯 Requirements

• Previous experience in insurance administrative support roles • Strong organizational skills and attention to detail • Excellent English communication skills (C1/C2 level, both verbal and written) • Comfortable working with multiple software platforms and online systems • Strong computer literacy and the ability to learn new tools quickly • Highly preferred: Experience in Personal Lines insurance, particularly Homeowners and Auto • Strong understanding of casualty insurance processes and terminology • Nice to have: Experience using HawkSoft and PL Rating software • Experience handling insurance billing issues and payment-related inquiries • Previous experience working remotely for a U.S.-based insurance agency