Technical Customer Success Manager

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Run the technical programs. Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls • Own the enterprise Slack channel. Be the technical expert in the room — triage, answer, escalate to Product when needed, and turn recurring threads into reusable content. • Help with implementation. Jump into activation calls when a customer is stuck. You're not the end-to-end implementation owner — you're the technical assistant that unblocks them and gets them back to self-serve. • Partner with other teams to build the playbooks. • Reference workflows, integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale. • Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets. • Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns. • Build internal automations. When the CS team needs an n8n workflow to automate something internally — health-score triggers, lifecycle alerts, Slack ↔ Vitally syncs — you build it. Best dogfooding in the company. • Drive retention through technical health. Identify accounts whose technical setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation. • Product Feedback Loop. Act as the voice of the scaled technical user. Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core n8n experience.

🎯 Requirements

• 💼 **Relevant Background:** 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment. • ⚙️ **Technical Skillset:** Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly. • 🗣 **The "Educator" Skillset:** Exceptional presentation and communication skills. You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces. • 🌱 **Scalable Mindset:** You possess deep empathy for builders and developers. You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset. • **Nice-to-haves** • 🎓 Technical degree (e.g., Computer Science, Machine Learning, etc.) • 🤖 Hands-on experience with n8n is a massive plus

🏖️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms.* • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • ** Country-specific details are provided in your contract.*