Customer Service and Administrative Assistant

October 18, 2023

nativeMsg

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Increase engagement & conversions while capturing more data using RCS Business Messaging and our patented RCS emulator.

chatbot • Messenger • SMS • MMS • Text messaging

11 - 50

Description

• Provide outstanding customer service through phone, email, and chat to address inquiries and resolve issues effectively. • Assist in onboarding new customers and help them get started with our SaaS products. • Manage customer accounts, ensuring accurate and up-to-date information. • Maintain documentation, records, and files related to customer interactions. • Collaborate with our technical team to escalate and resolve technical issues. • Assist in creating and updating customer support materials, including FAQs and tutorials. • Coordinate administrative tasks, such as scheduling meetings, managing calendars, and work on special projects as needed. • Assist in data entry, invoicing, and maintaining financial records. • Support other teams as needed with various administrative and customer-related tasks.

Requirements

• Excellent communication skills, both written and verbal. • Strong organizational skills with a keen eye for detail. • A customer-centric mindset and a passion for delivering exceptional service. • Proficiency in office software, including Microsoft Office and Google Workspace. • Previous experience in customer service or administrative roles is a plus. • Ability to work independently, prioritize tasks, and meet deadlines. • An understanding of SaaS and technology is a bonus.

Benefits

• Competitive salary and benefits package. • Opportunities for growth and professional development. • A collaborative and supportive work environment. • The chance to work with cutting-edge technology in the SaaS industry. • Work with a diverse and talented team of professionals.