Technical Delivery, Account Manager

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Natterbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Natterbox is a native Salesforce contact center solution that helps businesses create connected, frictionless customer experiences across voice, messaging, and video. The company enhances customer interactions through AI-powered technology, allowing companies to deliver hyper-personalized customer journeys. Natterbox aims to boost efficiency, reduce call abandonment, increase sales pickup rates, and improve productivity, all while maintaining high levels of customer trust and satisfaction. The platform integrates seamlessly with Salesforce and Microsoft Teams, offering flexibility and comprehensive telephony solutions tailored for various industries including financial services, retail, and recruitment.

📋 Description

• Onboard new customers • Lead end-to-end technical implementations of Natterbox contact centre solutions integrated with Salesforce • Conduct discovery workshops to gather technical requirements, map business processes, and design architecture • Configure call flows, routing, CTI integrations, and custom reporting • Manage User Acceptance Testing (UAT), training, and go-live deployment support • Act as the primary technical point of contact for assigned key accounts post-implementation • Conduct regular technical health checks, platform audits, and system optimisation reviews • Partner with Account Managers to identify growth opportunities and assist with technical expansions • Serve as an escalation bridge between clients, Tier 2 support, and engineering teams to resolve critical technical issues

🎯 Requirements

• Proven experience in a customer-facing role managing client relationships and delivering technical or professional services to external stakeholders • Currently living in Australia and holding the full legal right to work in Australia on a permanent, full-time basis; sponsorship is not available • Hands-on technical experience in telecommunications or contact centre implementations, Salesforce administration, or Salesforce development • Experience supporting multiple stakeholders and concurrent projects • Ability to navigate ambiguity and extract clear signals and action items from unstructured conversations • Customer-oriented with excellent active listening skills • High degree of self-awareness and emotional intelligence to manage competing priorities and maintain composure under pressure • Strong critical thinking and developed problem-solving abilities • Excellent organisational and time-management skills • Exceptional interpersonal and professional communication skills • Demonstrated ability to thrive in a remote-first work environment with strong self-regulation and proactive communication habits

🏖️ Benefits

• Flexible schedule • Opportunity to work at the forefront of cloud communications • Healthy work-life balance • Remote-first work environment