Key Account Manager – Digital Strategy Manager

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Neogrid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏢 Enterprise

🛍️ eCommerce

🛒 Retail

Enterprise • eCommerce • Retail

Neogrid is a multinational company that specializes in providing intelligent solutions for supply chain management. The company offers a range of services that enhance the efficiency of retail and industry operations, leveraging data analytics for competitive intelligence, inventory management, trade marketing, and e-commerce solutions. Neogrid aims to optimize processes and improve decision-making across the consumption chain, making it a leader in its field.

📋 Description

• Manage the strategic oversight of an enterprise client portfolio at Lett, ensuring retention, expansion and the strengthening of client relationships; • Manage relationships with strategic and executive stakeholders, acting consultatively and focused on business impact; • Lead executive meetings (QBRs/MBRs), building strategic narratives based on data, KPIs and market context; • Translate information and insights into strategic guidance for clients, connecting digital performance, e-commerce and digital trade marketing to business objectives; • Identify growth opportunities within the portfolio through upsell and cross-sell strategies; • Act in critical and at-risk scenarios, defining strategies and action plans for account retention and development; • Lead and develop the CSM team, supporting the team’s technical, analytical and consultative development; • Monitor performance, provide direction and foster team development, ensuring alignment with the portfolio’s strategic objectives; • Collaborate across internal teams to prioritize initiatives, track deliverables and continuously improve the client experience; • Lead projects and strategic initiatives aimed at operational efficiency, scalability and value generation for clients.

🎯 Requirements

• Experience in strategic account management, Customer Success, Key Account Management or enterprise client relationship management; • Experience leading and developing teams, including performance monitoring, strategic direction and consultative growth; • Knowledge of e-commerce, marketplace strategies, digital trade marketing and online retail; • Strong analytical skills and experience managing KPIs, analyzing data and creating business-oriented executive presentations; • Experience conducting strategic meetings, developing action plans and providing consultative guidance to clients; • Knowledge of retention strategies, portfolio expansion (upsell/cross-sell) and client risk management; • Familiarity with digital performance metrics such as pricing, share, out-of-stock, availability and digital execution; • Experience with CRM tools, dashboards and data analysis platforms; • Consultative mindset, strategic vision and strong business-impact orientation; • Excellent communication, influence, negotiation and relationship-building skills; • Ability to work in dynamic, collaborative, results-driven environments; • Bachelor’s degree in Business Administration, Marketing, Advertising, Engineering, Economics, Technology or related fields; • Native or fluent Spanish.

🏖️ Benefits

• Health Insurance • Dental Insurance • Life Insurance • Medication Assistance • Commuter Benefit or Parking Allowance • Flexible Meal/Food Allowance • Wellhub (formerly Gympass) • TotalPass • Birthday month day off • Childcare Assistance • Extended Parental Leave: 6 months for mothers and 30 days for fathers • Employee Referral Program, performance bonus and more