Robbu - Business Communication Solutions
201 - 500 employees
Founded 2016
🤝 B2B
🛍️ eCommerce
☁️ SaaS
B2B • eCommerce • SaaS
Robbu is a business communication solutions provider that specializes in omnichannel support, integrating various communication channels such as WhatsApp, Facebook Messenger, email, SMS, and voice. Founded in 2016, Robbu offers a suite of products including chatbots, customer experience management, and digital document delivery, enabling businesses to engage, sell, and support their customers efficiently across different platforms. With a focus on automation and real-time data, Robbu aims to enhance customer service and streamline marketing campaigns, serving clients globally including significant names in various industries.
Strategic Account Manager
Job not on LinkedIn
🔥 17 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Robbu - Business Communication Solutions
201 - 500 employees
Founded 2016
🤝 B2B
🛍️ eCommerce
☁️ SaaS
B2B • eCommerce • SaaS
Robbu is a business communication solutions provider that specializes in omnichannel support, integrating various communication channels such as WhatsApp, Facebook Messenger, email, SMS, and voice. Founded in 2016, Robbu offers a suite of products including chatbots, customer experience management, and digital document delivery, enabling businesses to engage, sell, and support their customers efficiently across different platforms. With a focus on automation and real-time data, Robbu aims to enhance customer service and streamline marketing campaigns, serving clients globally including significant names in various industries.
📋 Description
• Manage a portfolio of enterprise, high-touch clients • Act as the primary executive point of contact • Ensure retention, satisfaction and growth (upsell/cross-sell) • Build and execute strategic account plans (Account Plans) • Act directly in high-criticality situations with clients • Lead conflict resolution with maturity and an executive demeanor • Be able to turn things around in adverse scenarios • Take ownership and lead recovery plans • Identify growth opportunities within the account base • Develop high-value commercial and technical proposals • Connect client needs with technological solutions (omnichannel, automation, AI, etc.) • Develop a consultative and strategic view for the client • Anticipate issues before they impact the client • Act proactively rather than only reactively – be a leader • Structure practical and viable solutions, even in complex scenarios • Resolve most issues internally before escalating • Serve as the link between the client and internal teams (Product, Engineering, Support, Sales) • Ensure alignment of expectations and deliverables • Prioritize requests based on business impact • Escalate in a structured, objective manner when necessary
🎯 Requirements
• 8–10+ years of experience in account management or related areas • Previous experience with large enterprise clients • Proven track record in crisis management and account recovery • Advanced English (essential for international context) • Must reside in the state of São Paulo
🏖️ Benefits
• Support for courses and professional development • TotalPass
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