Strategic Account Manager

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🕒 July 20

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Robbu - Business Communication Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

🍽️ Food & Beverage

📣 Marketing

Consulting • Food & Beverage • Marketing

Robbu is a business communication solutions provider that specializes in omnichannel support, integrating various communication channels such as WhatsApp, Facebook Messenger, email, SMS, and voice. Founded in 2016, Robbu offers a suite of products including chatbots, customer experience management, and digital document delivery, enabling businesses to engage, sell, and support their customers efficiently across different platforms. With a focus on automation and real-time data, Robbu aims to enhance customer service and streamline marketing campaigns, serving clients globally including significant names in various industries.

📋 Description

• Manage a portfolio of enterprise, high-touch clients • Serve as the primary executive point of contact • Ensure retention, satisfaction, and growth (upsell/cross-sell) • Develop and execute strategic account plans (Account Plans) • Directly handle high-criticality situations with clients • Lead conflict resolution with maturity and an executive demeanor • Be able to turn the situation around in adverse scenarios • Take ownership and lead recovery plans • Identify growth opportunities within the client base • Build high-value commercial and technical proposals • Connect client needs with technological solutions (omnichannel, automation, AI, etc.) • Develop a consultative and strategic perspective for the client • Anticipate issues before they impact the client • Do not operate only reactively – take a proactive, leading role • Structure practical and feasible solutions, even in complex scenarios • Resolve most issues internally before escalating • Act as the link between the client and internal teams (Product, Engineering, Support, Sales) • Ensure alignment of expectations and deliveries • Prioritize requests based on business impact • Escalate in a structured and objective manner when necessary

🎯 Requirements

• 8 to 10+ years of experience in account management or related areas • Previous experience with large enterprise clients • Proven track record in crisis management and account recovery • Advanced English (essential for international contexts) • Must be based in the state of São Paulo

🏖️ Benefits

• Support for professional courses • TotalPass