Payment Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 India, Malaysia, +2 more countries – Remote

🇮🇳 India – Remote 🇲🇾 Malaysia – Remote 🇮🇩 Indonesia – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Neon

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

🤝 B2B

Gaming • B2B

Neon is on a mission to help game creators achieve independence by providing commerce tools that allow them to build direct relationships with players globally. By focusing on the needs of game developers, Neon aims to support the creation of enduring game brands.

📋 Description

• Own dispute intake, evidence compilation, and resolution across active payment processors and markets • Define dispute resolution SLAs and win-rate targets; identify systemic patterns and drive fixes • Prioritize the roadmap for internal dispute tooling • Own fraud operations, investigations, and transaction reviews • Set monitoring and escalation standards for screening and decisioning tools • Track fraud loss trends and act on emerging attack patterns • Track authorization rates, payment success rates, decline codes, and fraud losses • Review new payment methods against performance thresholds • Define operational dashboards and alerting standards • Serve as the senior operational contact for payment-related Customer Success escalations • Lead analyses of publisher payment performance, dispute trends, and fraud exposure • Own operational responses to payment incidents, including root-cause investigation and remediation communication • Manage day-to-day operational relationships with PSPs and payment partners • Hold partners accountable to performance and SLA commitments • Maintain operational standards, runbooks, and process documentation • Prioritize automation and translate operational gaps into product and tooling improvements • Act as the senior escalation point for payment operations

🎯 Requirements

• 6–8+ years in payments operations, fraud operations, or fintech risk • Track record of owning a function or leading operational initiatives • Experience at a PSP, Merchant of Record, or digital goods company is ideal • End-to-end experience running payments, fraud, or risk operations • Experience operating across multiple payment processors simultaneously • Direct experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay • Experience owning PSP or partner relationships • Ability to influence product, engineering, and Customer Success without formal authority • Deep understanding of card-network dispute and chargeback mechanics, including Visa/Mastercard rules • Strong analytical capability with dashboards and data tools • Ability to build structured reports and identify signals in transaction data • Detail-oriented, self-directing, and able to operate autonomously • Business-level English proficiency, written and verbal