Nextiva
Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. “Businesses that do not know, understand, and remember their customers will go out of business.” - Tomas Gorny, Nextiva CEO Nextiva is the official business communications partner for the Pac-12, Buffalo Sabres, and Buffalo Bills$1. .$1
VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax
1001 - 5000
💰 $200M Private Equity Round on 2021-09
Onboarding Technician – Fast Track
March 29
Nextiva
Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. “Businesses that do not know, understand, and remember their customers will go out of business.” - Tomas Gorny, Nextiva CEO Nextiva is the official business communications partner for the Pac-12, Buffalo Sabres, and Buffalo Bills$1. .$1
VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax
1001 - 5000
💰 $200M Private Equity Round on 2021-09
Description
• Redefine the future of customer experiences. One conversation at a time. • We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. • Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. • If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. • Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Requirements
• Demonstrate leadership qualities which are desirable to be replicated by the team. • Xbert certification not required, but recommended (Expectations to complete Specialist if not done already). • Technical knowledge of unified communication platforms and features. • Excellent troubleshooting skills to address network, device, and account issues. • Strong communication skills and attention to detail. • Ability to listen, understand, transpose and align customer needs against the power of our product, to achieve success • Demonstration of Nextiva Core Values: Caring, forward-thinking and simplicity. • De-escalation skills • Listen, share, cooperate, and learn together as a team. • Basic proficiency in navigating CP • Understanding of the NextOS platform • Knowledge of the Nextiva Product offerings and difference between them • General networking knowledge • VoIP Support experience • Specialist certification recommended (can be in the process) • Google Suite, Microsoft Office, Nextiva CRM, Amazon Chime • Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. S/he is a change agent, prepared to lead and drive changes as we transform. • Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies. • Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Benefits
• Great opportunity to work and build a career in international environment • Highly competitive salary • Health insurance upon probation • Transport allowance (for night hours after 10 pm) • Career growth and development opportunities • Continuous internal training programs • Friendly atmosphere and professional team • Free tea/coffee, cookies and other perks
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