Senior Product Manager

April 22

Nextiva

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Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. “Businesses that do not know, understand, and remember their customers will go out of business.” - Tomas Gorny, Nextiva CEO Nextiva is the official business communications partner for the Pac-12, Buffalo Sabres, and Buffalo Bills$1. .$1

VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax

1001 - 5000

💰 $200M Private Equity Round on 2021-09

Description

• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers • Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation • Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed • Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads • Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members • Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes • Participate in ideation and discovery sessions for product initiatives and features. Product Design, Product Research, Product Marketing, and Product Managers drive these sessions • Review and include NPS, customer feedback via Pendo, customer escalations, partner suggestions into your dev team’s backlogs • Identify and communicate potential issues with priorities or sprints to product leadership • Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this • Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning, and customer communication • Work closely with Customer support; help write how-to articles and run book creation • Support internal and external training efforts • Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment

Requirements

• 3-5 years’ experience in a Product Manager role at a technology company • Bachelor's degree • Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product • Ability to effectively communicate and manage multiple competing priorities • Training and presentation experience with stakeholders or coworkers • Experience working closely with stakeholders to deliver high profile product features • Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks • Strong interpersonal, collaboration, and organizational skills. Leadership, ownership, conflict resolution and accountability must be strengths • Excellent time and project management skills • Ability to work in a fast-paced, rapidly changing environment • Excellent written, verbal, and presentation skills • High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Benefits

• Major Health insurance for you and for your legal partner and children under 25 years • Vision and Dental covered • Life Insurance – 24 times your monthly salary • 30-day Christmas Bonus (Aguinaldo) • 50% Vacation premium • 12 days for vacations on your first-year anniversary • Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary • After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days • Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month • Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA • $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)