NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Lead Technical Account Manager
March 27
NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Description
• Responsible for providing technical account management for key customers • Engage with customers before and after they go live on the platform • Resolve complex problems and provide excellent technical and customer service • Mentor and coach other TAMs • Partner with different teams to ensure customer success and issue resolution
Requirements
• Multi-year track record of excellence in customer satisfaction • Excellent triage and advanced troubleshooting skills • Superior in-depth knowledge of CX products and technologies • Subject matter expertise in two or more technical areas • Proficiency in telecommunications, contact center, and related technologies
Benefits
• Seasoned account management and technical resolution professionals • Engage resources across several teams to resolve customer issues • Opportunity for mentoring and coaching other TAMs • Travel opportunities to meet customers • Collaborative work environment with various internal teams
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