Senior Account Executive, Retail

Job not on LinkedIn

August 19

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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NLX

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Artificial Intelligence • SaaS • Retail

NLX is a company at the forefront of creating next-generation conversational AI experiences. Specializing in voice and multimodal conversational applications, NLX enables seamless communication between users and technology, offering solutions that integrate voice, text, and digital channels. Their platform offers a no-code workflow, allowing the development of automated, scalable, and customized experiences for various industries, notably including retail. NLX's advanced features like NLX Voice+ and the Generative Journey leverage AI to enhance user experience and promote automation, providing tools for real-time analytics and optimization of customer interactions.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🛒 Retail

💰 $4.6M Seed Round on 2022-12

📋 Description

• This is more than a sales role; it's a strategic position to lead our charge into the retail sector. • As our Senior Account Executive (AE) for Retail, you are the authority, the strategist, and the trusted consultant for the world’s leading retail and e-commerce brands. • You bring a deep understanding of the industry's unique pressures—from managing peak season demand and streamlining post-purchase support to enhancing loyalty programs. • Your mission is to leverage your expertise and our powerful platform to solve high-stakes challenges for enterprise retailers, quarterbacking complex deals from initial conversation to landmark partnership. • Spearhead the Retail Vertical: Develop and execute a strategic go-to-market plan to establish NLX as the premier conversational AI partner for medium and large enterprise retailers. • Engage Retail Leadership: Leverage your network and expertise to build relationships with VPs and Directors across Customer Experience (CX), E-commerce, Contact Center Operations, and Digital Transformation within target accounts. • Architect Enterprise Solutions: Conduct sophisticated discovery to diagnose critical business pains and architect compelling, ROI-driven solutions that involve conversational AI. • Deliver Executive-Level Demos: Present bespoke demonstrations that resonate with a retail executive audience, clearly articulating the business value and impact on KPIs like customer satisfaction (CSAT), cost-per-contact, revenue-per-contact, and others. • Command the Deal Cycle: Masterfully navigate complex procurement processes, lead multi-threaded negotiations with senior stakeholders, and build consensus to close large, multi-year contracts. • Develop Strategic Account Plans: Create and maintain detailed plans for your target accounts, mapping organizational structures, identifying key influencers, and defining your path to revenue. • Crush Your Number: Consistently exceed your sales quota by building a robust, high-value pipeline and managing it with precision and accurate forecasting in our CRM.

🎯 Requirements

• 5-7+ years of quota-carrying experience selling complex B2B software (SaaS, PaaS) solutions. • A non-negotiable, proven track record of selling directly to and closing deals with Mid-Market and Enterprise retail organizations. • Demonstrable experience selling to leadership within Customer Experience (CX), Contact Center, or E-commerce departments. • You come to the table with a strong, existing network of contacts within the retail industry. • Bachelor's degree or equivalent, compelling work experience. • SaaS/Growth Company Experience: Recent experience in the last 3 years in SaaS or growth companies, selling to prospects unfamiliar with your brand and successfully creating demand in new markets. • A Passion for Technology: Particularly AI, with the ability to quickly learn and adapt to new tech solutions. • You’re comfortable in the world of AI and eager to use technology to drive improvements and innovate. • You are not afraid, and you are eager to get your hands on NLX’s technology to gain a deep understanding of the value to our customers.