Customer Success Manager, German Speaking

🔥 12 hours ago

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Nooxit

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💳 Fintech

☁️ SaaS

AI • Fintech • SaaS

Nooxit is a company that specializes in automating accounts payable processes using artificial intelligence and optical character recognition (OCR) technology. Founded in 2018, Nooxit aims to significantly reduce the costs and errors associated with invoice processing. Their software automates the capture and validation of invoice data, streamlining the workflow and enhancing efficiency for businesses. By integrating with ERP systems, Nooxit supports companies in saving time and resources, allowing employees to focus on more valuable tasks.

📋 Description

• Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably. • Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals. • Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap. • Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, or similar customer-facing role in a B2B SaaS environment. • Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage. • Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence. • Must be based in or willing to relocate to Berlin. • Fluency in both English and German is required.

🏖️ Benefits

• Hybrid setup with our office in Berlin • Competitive salary • Hardware of your choice