Operations Manager; Customer Support

March 30

Offensive Security

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Fight cyber threats by building indispensable cybersecurity skills with OffSec.

201 - 500

💰 Private Equity Round on 2018-09

Description

• Lead, coach, and mentor learner support team • Develop and implement strategic plans for learner support operations • Monitor performance metrics and KPIs for team improvement • Manage staffing levels and optimize resource allocation • Evaluate and implement technology tools for support operations

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field • 8 years of experience in customer support or operations management • Strong written and oral English language skills • Knowledge of Google applications • Effective interpersonal and leadership skills

Benefits

• Work from anywhere • Flexible schedule with weekend off per month • Fully work-from-home setup