Senior Site Reliability Engineer

March 16

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Olo

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Olo is a leading open SaaS platform for restaurants that enables hospitality at every touchpoint.

Mobile Ordering • Digital Commerce • Online Ordering • SaaS Restaurant Platform • Delivery Management

501 - 1000

💰 $103.3M Post-IPO Equity on 2021-11

Description

• Guide observability and SLIs/SLOs to Incident Response to postmortems and follow-up actions. • Implement and tailor our incident response tools to minimize outage durations. • Build collaborative monitoring solutions with members across multiple product teams. • Contribute insights across teams to help us improve or re-architect existing systems to support scale, performance and extensibility. • Rethink our observability tooling to improve architecture, knowledge models, user experience, performance and stability. • Analyze and mature our processes around Incident Response, Observability, Postmortems and Predictive Monitoring. • Influence an engineering culture of reliability, observability, and availability. • Participate in an Incident Commander on-call rotation to help drive remediation efforts to improve our user experience through incidents across our Platform. • Mentor engineering teams through game days, SRE boot camps and other training and feedback channels.

Requirements

• 3+ years of professional experience building scalable, efficient, and resilient systems. • Experience with monitoring tools like Datadog, Sumo Logic, Raygun, New Relic, Grafana, CloudWatch, and Splunk SignalFx. • Fluency in Incident Management using tools such as FireHydrant, OpsGenie, PagerDuty, VictorOps, or similar. • Experience with build and deploy tools (ie. Jenkins, TeamCity, Octopus, or CircleCI). • Prior hands-on software development experience.

Benefits

• 20 days of paid time off • 10 separate sick days • 11 holidays plus year-end closure • Health, dental, and vision coverage for yourself and your family • 401k match • Remote-office stipend • Company equity • Generous parental leave plan • Volunteer time off • Gift matching policy • More!