Senior Customer Success Manager

April 5

Ometria

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Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.

Ecommerce marketing • Customer insight • Online Retail • Single customer view • SaaS

51 - 200

💰 $40M Series C on 2021-11

Description

• We’re seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria’s Customer Data and Experience Platform to deliver amazing experiences for their customers. • You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. • Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth.

Requirements

• 5 years of Customer Success experience in an enterprise software organization working with large, complex clients preferably in the Retail space. • Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C-Suite executives. • Relationship builder - you’re a natural relationship builder, adapting your communication style easily with C-suite executives, tech leads, marketing heads and end users as required. • Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these.

Benefits

• Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross-functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. • Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimizing retention. • Mastery of Negotiations: Oversee end-to-end commercial negotiations, solidifying prosperous partnerships. • Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets.