Customer Success Analyst – Engagement

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Manage a portfolio of customers during the initial stage of their journey, ensuring system implementation and adoption. • Conduct business and customer pain-point diagnostics to define, monitor, and execute a success plan aligned with the Omie Ecosystem. • Master the product to effectively drive customer adoption. • Serve as the primary point of contact and strategic partner during the customer's initial journey, ensuring satisfaction. • Alternate between high-touch interactions (meetings and phone calls) and scalable channels (email and WhatsApp). • Identify risks early and take action to prevent churn, with a strong focus on retention. • Monitor health and engagement metrics to ensure customers realize value from the solution and achieve success.

🎯 Requirements

• Previous experience managing medium- to high-volume customer portfolios. • Ability to manage multiple simultaneous demands without compromising service quality. • Strong ability to communicate with diverse profiles, listen actively, and respond with clarity and empathy. • Adaptability to dynamic environments and constant change. • Comfortable interpreting data and translating insights into action plans. • Passion for helping people. • Experience managing SaaS customer portfolios is a plus.

🏖️ Benefits

• Dental Plan | Amil Dental • Health Plan | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Gym Allowance • Birthday Day Off • Flexible Meal Allowance • Home Office Allowance • Childcare Assistance • Commuter Voucher and Company Shuttle • Discount Platforms (Allya, SwileShop and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC • Profit Sharing (PPRL)