Junior Technical Support Analyst, Omie ERP

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to Omie customers via chat and phone to resolve questions • Perform remote access to customers' machines to troubleshoot and resolve issues • Create step-by-step procedures for system tasks using images, text, or video • Escalate systemic or apparently unsolvable issues to the Product Specialists team • Redirect chats or calls to other departments when necessary • Handle chats and phone calls related to invoice rejections, offering specialized support

🎯 Requirements

• Currently enrolled in a higher education program (preferred) • Familiarity with the Omie ERP system (preferred) • Microsoft Office knowledge (preferred) • 2 years of experience as an intern or assistant • Availability to work a 12x36 schedule, from 07:00 to 19:00

🏖️ Benefits

• Dental Plan | Amil Dental • Health Insurance | Bradesco Saúde • Mental Health Platform • Telemedicine Platform • Life Insurance | Prudential • Pharmacy Benefit • Gym Allowance • Birthday Day Off • Flexible Meal Voucher • Home Office Allowance • Childcare Assistance • Transportation Voucher and Shuttle • Discount Platforms (Allya, SwileShop, and Dell) • Educational Benefits • Travel Benefits • Pet Health Plan • SESC • PPRL