Director, Residential Support Operations

April 20

Omnidian

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The Nation’s Leading Residential and Commercial Solar Performance Plan And Cash-Back Energy Guarantee

Residential Solar • Operations and Maintenance • Asset Management • Asset Performance Management • Commercial Solar

51 - 200

Description

• Lead a team of customer and technical support teams • Analyze operation performance data and develop action plans • Champion policies and procedures across operations • Serve as focal point for customer support operations planning and implementation • Collaborate with internal stakeholders to design efficient support network • Lead team members in areas of analytics and machine learning • Foster company culture that thrives on respect and empathy

Requirements

• 10+ years multi-channel contact center experience • 7+ years people leadership experience • 7+ years strong analytical skills • 2+ years Salesforce Service Cloud and AWS Connect experience

Benefits

• All roles offer the opportunity to work remotely • Vibrant co-working space in Seattle, WA area • Local gatherings for employees in employee clusters • Outstanding benefits including medical, dental, vision, 401(k), PTO, sabbatical leave • Competitive total compensation package with health insurance premiums, bonus, and stock options • Company-wide slack channels for wellness, puppies, praise, and sustainability • Mission-driven team culture focused on collaboration, respect, and trust